Terms of Service

Excelsis Group Joondalup Pty Ltd (ABN: 20 687 814 213) and Excelsis Group West Leederville Pty Ltd (ABN: 40 687 816 360), trading as Excelsis Psychology (“Excelsis Psychology”, “we”, “our”, or “us”)

By accessing our websites — www.excelsispsychology.com.au and www.excelsispsychology.com (the “Site”) — or by booking or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Nature of Services

• Excelsis Psychology provides professional psychological services in line with the Psychology Board of Australia and the Australian Psychological Society (APS) Code of Ethics.

• All psychologists are registered with AHPRA.

• Services include therapy, diagnostic assessments, parent support, and educational resources.

• Our services are not a substitute for emergency or crisis care. If you are in crisis, please call 000 or Lifeline 13 11 14.

2. Appointments, Fees & Rebates

• Fees are payable at the time of service unless otherwise agreed.

• Medicare and private health rebates may apply, but eligibility is not guaranteed.

• Reports, assessments, or letters will only be released once fees are paid in full.

• Therapy outcomes vary and cannot be guaranteed.

3. Cancellations and Non-Attendance

• Appointments cancelled with less than 24 hours’ notice (or non-attended) may incur the full session fee.

• Exceptions may apply in cases of genuine emergency.

4. Minors and Consent

• Services for children and adolescents under 18 years of age require the consent of a parent or legal guardian.

• We may request written consent before commencing therapy or assessments with minors.

5. Telehealth Services

• Telehealth (phone or video consultations) are provided under the same ethical and professional standards as face-to-face sessions.

• Clients are responsible for ensuring a private, safe, and stable internet/phone connection.

• Excelsis Psychology is not liable for disruptions caused by internet outages, software failures, or privacy breaches on the client’s side.

6. Assessments & Reports

• Assessments and reports are conducted using professional, evidence-based tools.

• Reports are prepared for the client or referring professional only.

• We reserve the right to withhold reports where fees remain outstanding.

• Reports represent professional opinion and cannot guarantee specific outcomes (e.g., school funding, NDIS eligibility).

7. Digital Resources & Online Courses

• Digital resources (including booklets, downloads, and online courses) are for personal and family use only.

• Resale, reproduction, or distribution without written permission is prohibited.

• Refunds for digital products are only available where required under Australian Consumer Law.

• Resources are intended for educational purposes only and do not replace professional psychological advice or therapy.

8. Privacy & Confidentiality

• We respect your privacy and handle all personal and sensitive health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

• Please see our [Privacy Policy] for full details.

9. Intellectual Property

• All content on our Site (including logos, graphics, resources, articles, and online courses) is the property of Excelsis Psychology.

• You may not copy, reproduce, or use our intellectual property without written consent.

10. Liability Disclaimer

• While Excelsis Psychology provides services with reasonable skill and care, we do not guarantee specific therapeutic or assessment outcomes.

• To the maximum extent permitted by law, we exclude liability for any damages arising from use of our services or this Site.

• Nothing in these Terms excludes your rights under the Australian Consumer Law.

11. Third-Party Services and Links

Our website may contain links to external websites. We are not responsible for the content, privacy, or practices of third-party sites.

12. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our Site and are effective immediately upon publication. Continued use of our Site and services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Western Australia, Australia, and disputes will be subject to the jurisdiction of WA courts.

14. Contact Us

Excelsis Psychology
Joondalup Clinic – 2/7 Wise Street, Joondalup WA 6027
West Leederville Clinic – 176A & B Cambridge Street, West Leederville WA 6007
(08) 6115 0024